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"I was treated in a very professional, caring and..."

About: Heartlands Hospital

What I liked

The very prompt and professional response by all of the medical and nursing team in the Accident and Emergency Department when I was admitted on the night of Saturday 24 September 2011. Their excellent work was followed up by the Acute Medical team on Ward 20. Everyone there was so kind and caring, not forgetting the ladies who brought around the drinks. Even though my appetite was poor, I enjoyed greatly the meals which were served and the choice of meals was appreciated.

What could be improved


Anything else?


Story from


Response from Heart Of England NHS Foundation Trust

Thanks you for your feedback and we are delighted to hear your visit to A&E was a positive one, or as positive as can be expected when you are not well. We will ensure your feedback is shared with the staff in A&E.

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Response from Heartlands Hospital

Thank you for taking the time to email us your positive feedback about your treatment in A&E.

We will ensure your feedback is passed on to the staff in A&E who welcome all feedback, both positive and negative.

Thanks again.

Catherine Williams

Customer Services Office & Project Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful