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Care Opinion

I have never had such bad service from a NHS...

Story from nhs.uk

"I have never had such bad service from a NHS..."

About: Princess Alexandra Hospital (Harlow)

What I liked

Nothing

What could be improved

Communication between Dr (as there was only one working) and nurses.

Communication between nurses and patients.

Anything else?

After sitting for four and a half hours in the A & E department (on a Thursday night, which according to the receptionist was not busy) I have an extremely painful back because the seats in this area were so uncomfortable.

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Responses

Response from Princess Alexandra Hospital 12 years ago
Princess Alexandra Hospital

Submitted on 15/11/2011 at 10:03
Published on nhs.uk on 16/11/2011 at 04:00

We are very sorry to hear that your experience of A&E was not a positive one. We will feed these comments back to our colleagues to comment on. We recognise that communication is an ongoing issue for the organisation, and believe that with the introduction of more doctors in senior clinical posts within the organisation we will have more success in addressing this vital area. We hope any future experience will be better.

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