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"Grateful for professionalism and care"

About: Musgrove Park Hospital / Cardiology

(as the patient),

I received a follow up call two days after my initial CT Cardio Angiogram Scan asking me to come back.   I was told that a possible blood clot had shown up on my initial scan and that the team at the AEC wanted to make further investigations.   After a further CT scan of my lungs it turned out this indeed was the case and I was prescribed anti-coagulants.   I just want to say how grateful I was for all the professionalism and care I was given during my short stay there.   Having talked to a couple of staff members, I was aware of the long hours each individual puts in.   Bearing in mind I did not arrive at the AEC until late afternoon and I was diagnosed and started on my treatment before being discharged later that evening.   Thank you very much one and all for all your professional care.

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust
Submitted on 13/06/2018 at 10:21
Published on Care Opinion at 16:13


Thank you for your kind comments. We always welcome and value our patient feedback, and I'm pleased to read that you experienced such professional care from our staff in AEC Department. I have shared your feedback with the team involved in in your care.

I hope you continue to make a speedy recovery.

Best wishes,

Amanda Carr

Sister

Ambulatory Emergency Care

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