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Care Opinion

Member of staff at High Wycombe Hospital

Posted By Mandy360

"Member of staff at High Wycombe Hospital"

About: Wycombe Hospital / Maternity

(as a service user),

I have been dealing with Ms Gleen for the last few days. 

 

I would like to say how wonderful she has been and has gone above and beyond the call of duty in respect of my care.  She has helped me as much as feasibly possible to get the appointment I needed for my baby's scan next week.  I would stress that her customer service is BRILLIANT and in my extensive experience I have not dealt with anyone that has a genuine concern for a patients welfare.   

 

She is BRILLIANT at her job and should be given a pay rise, commendation or both in fact.  You do not get many human beings that do such a good job in this day and age, and she certainly needs to be recognised for her endeavours!! 

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 05/07/2018 at 14:11
Published on Care Opinion at 14:19

Dear patient

Thank you for your lovely words and for taking the time to share your experience when you attended the Maternity Unit at Wycombe Hospital.

It is so lovely to hear of how Ms Gleen helped you as much as possible to get the scan that you needed and that she was so concerned for your welfare.

It is rewarding to read that she worked well to provide you with a high level of kind, wonderful and compassionate care and that she showed brilliant customer care.

We will ensure your words of 'thanks' are passed on for recognition and further encouragement.

Kind regards

Patient Advice & Liaison Service (BHT)

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