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Let down.

Story from nhs.uk

"Let down."

Asked to be referred around April 2017. Finally got an appointment for assessment. Saw someone about four times, I told them I wasn't coping well. Was told I was nearly at top of the list to be seen so she wouldn't see me again. Ring if I wanted to. That was August 2017. February 2018 someone contacted me for appointment. I went and was seen afew times but didn't think CBT was for me. Got the impression they thought I was being awkward. They gave me the number for MIND. Have messaged this person several times had no reply at all. Am I on their list or not. Told them I've messaged MIND twice with no reply. STILL no answer. I've said I need help and STILL no response. I feel totally let down and abandoned. Would not recommend to anyone.

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Responses

Response from Shrewsbury Cmht 5 years ago
Shrewsbury Cmht

Submitted on 22/08/2018 at 16:47
Published on nhs.uk at 17:05

'We are naturally concerned and disappointed to hear that you are dissatisfied with your experience of using our service.

As service lead I would like to investigate this for you to find out what has gone wrong and so that we can try to put it right for you. If you would like to speak to me you can contact me on 07969 770227 or via our main office number, 0300 123 6020. Thank you for posting your feedback, as we are a learning organisation and appreciate any comments you make.'

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