"Overall - Horrendous!"
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
What I liked
The receptionist was very helpful, but the Consultant who examined appeared to be totally disorganised. She asked me if I had a piece of paper and was continually rummaged around the desk/drawers for forms. A nurse was then called in whilst I was being examined and couldn't even manage a smile or good morning. The clinic started at 9.15am but at 9.30am they were 45mins behind. How can they be 45mins behind when they had only been open 15mins. I then had to wait for over an hour for a prescription. There have been other incidents since the initial appointment which I am not prepared to go into at the moment. I am dreading going back there again!
What could be improved
I feel that some ladies coming into the clinic could possible be faced with the fact that they need a hysterectomy. We should at least be treated with courtesy and sensitively when facing major surgery! Whilst I fully appreciate the affects of the cutbacks etc, a smile doesn't cost anything!!