"Was quite disappointed at the level of service and..."
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted via nhs.uk
What I liked
The nurse was quite courteous and the x-ray technician was very helpful and prompt.
What could be improved
The doctor that treated me did not do a thorough check which resulted in me waiting 3 hours to be seen by another doctor who was a specialist that did the exact same thing to check me as the first doctor, but slightly more thorough using a light instead of their bare eyes. The doctor requested an x-ray even though one was already done and asked repetitive questions that were absolutely useless since she did not even note my answers and I had to repeat the same answers later on. Do not want to be overly critical as I'm sure she was over-burdened, but the hospital needs to do a better job. In addition, once I was seen by a specialist at another hospital location, I found out they were at the hospital I was waiting at earlier in the evening when I was there, but nobody informed him about me.