This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of privacy and patient awareness

Story from nhs.uk

"Lack of privacy and patient awareness"

About: Royal Devon & Exeter Hospital (Wonford)

Having attended today for an ultrasound of my breast, I was saddened by the attitude of the medical imaging staff, not only were they abrupt with me, whilst I was having my ultrasound scan and naked for the top half, staff wandered in and out without knocking and had a whispering conversation in front of me.

Highly unprofessional and left me feeling very vulnerable.

I have had visits to the hospital on previous occasions and have never been treated with such disregard.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Devon & Exeter Hospital (Wonford) 5 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 31/05/2018 at 17:29
Published on nhs.uk on 02/06/2018 at 03:39

Thank you for bringing this to our attention. I am so sorry to hear that the Trust did not meet your expectations on this occasion and apologise for any distress or anxiety that may have been caused during your time at the hospital. Your description of your attendance falls below the high standards expected from our staff.

Royal Devon and Exeter Hospital NHS Foundation Trust values all the feedback we receive, as the Trust is keen to learn from occasions where expectations are not met, to ensure improvements can be made to the services we provide. As such, your comments will be shared with the Breast Care Unit in order to learn from your experience.

If you would like to raise your concerns formally, or would like to discuss your experience further, please contact our Patient Advice and Liaison team on 01392 402093, or email rde-tr.PALS@nhs.net who will be very happy to take you through the information we need.

Thank you again for taking the time to provide feedback.

Opinions
Next Response j
Previous Response k