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"Breast Clinic Appointment"

About: Burnley General Hospital / Breast surgery

I had been experiencing pain in my right breast for months, i went to my gp and she said that she could feel a lump and that it wouldn't be anything to worry about as i am only 21. However i have a strong family history of breast cancer and she wanted to refer me just so i had piece of mind and to be 100% safe. I had previously been twice before to be checked and this time around i went alone. I was made to feel extremely small, and as though i was overreacting and because i was young. The main nurse approached me with " i don't think you're understanding or listening to what we are telling you" and that "they would not give me a scan every time, it just won't happen". This is because she had seen me a year before. I felt very undignified sat with my breasts on display whilst being spoken down to and made to feel stupid. I suffer with anxiety and stated this to the nurse who was treating me this way and she said "well maybe this is making your anxiety worse, imagining things in your head and coming here for scans all the time". She also said that she could not feel a lump and i stated that i can and so could my gp, and she said "your gp hasn't said that in her notes" and looked at me with confusion, as though i was lying. I genuinely feel like i do not want to return there if i have any worries or concerns in the future. I will be asking to be referred elsewhere. The rest of the staff seemed nice and smiley, however the main nurse in charge made my experience terrible.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital
Submitted on 31/05/2018 at 14:10
Published on nhs.uk on 02/06/2018 at 03:39


Thank you for your comments regarding your visit to the Breast Clinic at Burnley General Teaching Hospital and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Department.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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