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"Waiting area and time keeping"

About: Southend Hospital

Blood test Dept. There is one screen which displays appointment calls for patients and only 7 chairs that provide seating that is able to see the screen. On my visit there were in excess of 30 people waiting to be seen and only 7 people could sit and see when they would be called. Given every appointment was running late this compounded a very bad situation. Very poor.

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Responses

Response from Southend Hospital 5 years ago
Southend Hospital
Submitted on 01/06/2018 at 14:46
Published on nhs.uk at 16:06


Dear Colin,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your appointment.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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