"Cannot fault nursing and medical care but listening could be improved"

I was recently taken to A&E at Wishaw General Hospital having developed a severe bladder infection.  I was then  moved to a holding ward before being admitted to Ward 5 for treatment and then to Ward 14 from which I was then discharged. I cannot fault the nursing and medical care I received throughout this period, it was excellent and thank all the staff who took such good care of me. 

However, my jumper and some cream went missing on Ward 5, I  raised this several times but the jumper was never found. Neither was the cream.

In addition to this I found the discharge procedure on ward 14 quite distressing. When I was being discharged one nurse insisted I take the zimmer frame with me but it was not my zimmer frame, it belonged to the hospital. She also  insisted I should take the raised toilet seat, again, this was not mine  but the hospital's.  I could not seem to get her to understand that these items were not mine - it upset me when she was being so insistent.