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"Better than private hospitals for care, but..."

About: Blackpool Victoria Hospital / Trauma and orthopaedics

I was treated at the Foot and Ankle service at Whitegate Drive and had my surgery at the Victoria Hospital by the Podiatric Consultant. I was disappointed with the length of time I had to wait after my GP referred me. The secretaries were not able to provide much detail on when my appointment would be or why I had to wait so long which was frustrating. That said, when I finally had my appointment the team were great. It was very reassuring to see the same faces in my clinic appointments and through the surgery day and aftercare. The level of care was far better than I have experienced in the private sector in the past. My foot feels significantly better and I am now able to get on with my life. I would like to thank all of the staff at Whitegate Drive for looking after me and explaining the options to me. You can tell they all enjoy their jobs and work well as a team. Thank you all.

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 5 years ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 23/05/2018 at 08:44
Published on Care Opinion at 09:49


Good Morning,

Thank you for taking the time to share your experience of the Foot & Ankle Service. I am sorry to read that the length of time between referral and appointment did not meet your expectations. I am also sorry to read that the secretaries did not provide you with the information that you needed to alleviate this frustration.

I am happy to read that the experience improved following your appointment and that through continuity of care with the staff in the department you found the care to be better than if you were in the private sector.

I will share your gratitude with the staff involved.

Kindest Regards

Leanne

Patient Experience & Involvement Manager

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