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Quality of rheumatology service has...

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"Quality of rheumatology service has..."

About: St Lukes Hospital / Rheumatology

I have a life-limiting condition. The previous consultant rheumatologist was excellent, the service was efficient and reliable. I was seen by the new consultant in August 2017 and he advised me that because of a flare up in my condition I would need to be reviewed on a quarterly basis. Nine months later I am still waiting. So is my GP. I need advice on my medication, bilateral joint pain, and lack of energy. The message I left for the rheumatology call back service in March remains unanswered. I have heard similar reports from other patients. The current rheumatology service appears to have abandoned it's patients, while the quality of the service has declined dramatically. Doesn't Bradford Teaching Hospitals NHS Foundation Trust have a duty of care to it's patients?

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Responses

Response from St Lukes Hospital 5 years ago
St Lukes Hospital

Submitted on 04/06/2018 at 22:06
Published on nhs.uk on 06/06/2018 at 03:37

Hello, and thank you for making us aware of these problems.

I am very concerned to hear about this delay in your follow up and would ask you to urgently contact the Patient Experience team, giving them this same information, so they can assist you.

Please also tell them what number you have called as there have been some issues with the phones and some numbers which patients may have not being live, but we need to know if messages are being left on a live number and not answered, which is as you say not acceptable.

Please call 01274 364810 or email patient.experience@bthft.nhs.uk

If you call and we are not available please leave your name and number and we will call you back. If you can provide some information like your date of birth, address and hospital number that would be most helpful.

I hope we are able to help you resolve this unsatisfactory situation.

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