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Care Opinion

Diagnostics - I hope the system can be reviewed

Posted By Beattiegirl

"Diagnostics - I hope the system can be reviewed"

About: Crosshouse Hospital / Combined Assessment Unit (CAU)

(as a service user),

I was taken in to hospital to cau in crosshouse and kept in for five hours. Eventually they said I could go home, but I needed to come back the next day for further tests.

I dont have transport and had to make arrangements to travel 20 miles the next day.

I sat in the hospital from 9am until 6 pm, had some blood tests and waited for a scan that never happened. I was sent home without ever having the scan and told I would be sent an appointment. The doctors and nurses were lovely but surely there is some way of knowing if tests can be done the next day or keeping people updated as time is going on

I am older with several health conditions and it was not an easy day for me, to then be sent home and still not have any answers was disappointing.

I hope the system can be reviewed to prevent this type of situation arising again.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/05/2018 at 16:36
Published on Care Opinion at 21:50

picture of Eunice Goodwin

Dear Beattiegirl,

I am so sorry that your care has not met your expectations. It must have been a very long night, followed by an equally long and frustrating day.

I have passed this to the management team for their consideration and reflection. If you would like to talk to someone about this, please contact me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk and I will arrange that for you.

I hope you are well now, have had your scan and hopefully your results too.

Kind regards,

Eunice

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