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"Great service"

Whilst I waited 8 months too be seen, my situation wasn’t urgent and I could afford the time too wait. My nurse was very helpful and supportive. I explained I didn’t want a service more than being assessed and possible medication. I was assessed quickly, given my bipolar diagnosis and was actively involved in picking which medication I wanted that suited me. I had my dose altered accordingly as I needed and when it was at a good level for me I was discharged from the service - exactly as I had requested. Since this my life has improved dramatically and I no longer have to worry about the mood changes and i am very happy. I got the service I needed and was dealt with dignity and respect throughout and felt empowered that I could make the best choice for me when it came too medication. Thank you for your help and hopefully I won’t be seeing you anytime soon.

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Responses

Response from Gateway House 5 years ago
Gateway House
Submitted on 22/05/2018 at 14:39
Published on nhs.uk at 15:06


“We would like to thank you for your comments and we are very pleased that you had a positive experience of our Service. We take feedback from compliments and complaints very seriously and review our Services in relation to this. We hope that you continue to enjoy your recovery.”

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