"Customer service training a must"

Having had to call to try and get an appointment to see a GP I also already had an appointment for routine blood check. The receptionist had the face of a sour bag of lemons. No good morning, how can I help. Made very little eye contact and came across as aggressive in her manner and body language. I asked while I was there was it possible for a GP to see me, her answer was No they make their own appointments. With that a receptionist who is experienced and polite took over. Do these people not realize that if they are the front line of the NHS it is not a positive face to show to the people. It did upset me as I feel unwell and really did not expect to be spoken to like an idiot.