"I went away feeling worse than I arrived in..."

I was referred to Bagiltt House in Pontefract because my Doctor thought that this service would help me to get help with proper ASD diagnosis, help with managing my PTSD flashbacks, my mood swings, GAD and panic attacks and my general terrible thoughts depression. They did nothing. Well next to. They offered me EMDR which I’m at present too traumatised to have effectively. I also was given CBT which also wasn’t helpful as I have angry outburst behaviour and not thought about anger so this didn’t help, also there was a male on this course who was very volatile and he scared me. I complained and left this course but nothing was done. The mindfulness course was a total joke it was not helpful at all. I wasn’t given any real help at all. Appointment letters came the day before the appointment day or the times were morning and I cannot function (which they were well aware of) in the morning. I was blamed for my lack of attendance because of their fault over the times of the morning appointments I could not attend and the ones that came the day before I couldn’t attend as I couldn’t arrange someone to take me there (I have walking difficulties and panic on public transportation). I do not believe that I’m to blame for the services incompetence over appointment letters or the times they offered me.

The last appointment was the worst one ever. The psychologist said my PTSD flashbacks were just ‘bad dreams’ which really upset me. She also said that my internal thoughts about my worthlessness and self harm and.the fact I’d be better off dead were just thoughts as I wasn’t acting on them. No I’m not acting on them but this is taking real effort and it drains me. I don’t sleep well and my anxiety levels are higher than there were before. In fact I’m insulted at the lack of empathy and concern, as I’m feeling worse now than when I was introduced to this service. This has left me alone to deal with my many issues which is wrong.

This service (or lack of it) was terrible. I feel worse than ever and being told that’s it we won’t help you anymore goodbye was devastating.

A joke. A cruel one at my expense.

AVOID AT ALL COSTS