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"Positive Feedback and Sincere Thanks to all Staff"

About: The Tunbridge Wells Hospital / A&E and trauma unit

Dear NHS Colleagues,

We write on behalf and at the request of my sister who, having been sent by her GP to A & E for a scan at Pembury on Friday, 04 May, was admitted to Ward 10 as an inpatient, where she remained for the following week before being discharged on Friday 11 May, pending further scans as an outpatient on Monday, 14 May.

The care that my sister received during her stay in hospital was absolutely First Class, indeed, to describe it as "Second to none", would not be an exaggeration. She is therefore most anxious that all members of staff involved in her care, whether clinical or ancillary should be congratulated on the exemplary discharge of their duties and thus be the recipients of her sincere Thanks.

My sister feels that her treatment by all concerned merits the highest degree of praise, it being an absolute credit to the NHS and would be most grateful if these words of appreciation could, if at all possible, be relayed to all those concerned.

This then on behalf of my sister with her Kindest Regards, and our Best Wishes,

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Responses

Response from The Tunbridge Wells Hospital 5 years ago
The Tunbridge Wells Hospital
Submitted on 26/07/2018 at 14:38
Published on nhs.uk at 15:06


Dear Alan

Thank you for taking the time to write about your sister's positive experience and we were delighted to hear that she received such exemplary care. We will certainly pass her thanks onto the Matrons for the departments concerned so that it can be shared with the staff involved and we hope that your sister is now fully recovered. With best wishes, the PALS team

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