"Very well looked after by kind, competent,..."
About: National Hospital for Neurology & Neurosurgery, Queen Square National Hospital for Neurology & Neurosurgery, Queen Square London WC1N 3BG
Posted via nhs.uk
What I liked
I am receiving excellent care at this hospital.
I saw a consultant who is excellent, kind, invited me to ask any questions I had, explained everything, treated me with respect and dignity and, as a result, I feel in very safe hands.
The consultant has gone out of her way to help me during a frightening time and has helped to make it easier.
(After arriving at the outpatient clinic, I only had to wait for about 10 or 15 minutes, which is very good).
There is a specialist nurse who has been very helpful, supportive and informative, and saw me at short notice once when I was upset about my condition.
When I had a MRI scan, the person who was looking after me made me feel very welcome, explained everything and was personable and highly professional. I was treated with the utmost kindness and dignity.
When I had an EEG I was also very well looked after and was even given a brand new comb and allowed time to sort out my hair, after glue removed, before leaving the room.
It is a huge relief to be in safe hands, after some rather bad experiences elsewhere. I am massively grateful to everyone involved in my care at The National Hospital.
What could be improved
Cannot think of anything.
My experience at this hospital has been very positive and I thank everyone at The National who has been involved in my care to date.