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"Broxtowe healthy families team"

About: Children & younger people's services / Broxtowe Healthy Family Team

(as a service user),

Some of our friends who had a baby 6 months before us had a visit from the health visitor whilst pregnant. I asked my midwife about this who wasn't sure but knew they were going through some changes.

I never had an antenatal visit from the health visitor at all. When my son was born the midwives handed over my care to the health visitors. They came out and did the usual reviews and mentioned about the antenatal appointment, when I said I hadn't had one they apologised and didn't know why I hadn't.  

Going forward I had some difficulties with my sons weight and other things but never felt I got the support from my health visitor, and although we were supposedly supposed to be being monitored they never chased us up to see us. My son is now 11 and half months, I have heard mums talking abut their children's reviews and how they had letters through the post. I however have never had a letter about a review for my son.

I decided to check his red book which there is a section about an 8-12 month review, but at 11 and half months we haven't had. So being a diligent mum rang up to find out about this and yes he should bee reviewed and yes we should have received and letter. I feel let down by the service as if I hadn't been on the ball then my son would be missed and what if his development was behind and input required when would this have been picked up, when at school?

I have also suffered postnatal depression. My doctor said she was contacting the health visitors to support as this is something they can help with. I again received no support. I wouldn't even know the name of our health visitor. As a first time mum I feel let down and unsupported.

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Responses

Response from Tina Hancock, Service Manager, Children and Young People's Services (0-19), Community Health Division 5 years ago
Tina Hancock
Service Manager, Children and Young People's Services (0-19),
Community Health Division
Submitted on 21/05/2018 at 09:14
Published on Care Opinion at 11:41


Dear Roxie,

Thank you for taking the time to post your comments on this forum, we appreciate all feedback in regards to the care you received and use this information to address and improve our service.

The service you say you received falls below the high standards we expect to deliver and would like to take this opportunity to apologise for your poor experience.

I would also like to check and make sure that you and your child are ok, so it would be realy helpful if you could get in touch with the Healthy Family Team Service Manager so that we can discuss your concerns and work to ensure that we are aware of what areas we need to improve and provide the support you need.

Our service provides a wide range of services that are designed to support both you and your child, I will ensure that our team respond and deliver the care and interaction to support your identified needs.

Thank you again for alerting me to this, I look forward to hearing from you to discuss further.

You can contact me either through Care Oppinion or directly via the Healthy Family Team advice line - 0115 883 5000

Thank You

Tina Hancock

Service Manager, Broxtowe Healthy Family Team.

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