Last week when I went into One Recovery, due to staff sickness, drop-in was moved to Unity House. People turned up but left quickly, because they, 'didn't want to hang out in a dentist waiting room'. The chairs were uncomfortable, and there was no one to talk with, because all the staff were in the other rooms.
People turned up for appointments but were turned away, because the staff member was off sick. That resulted in wasted journeys. I think it should be a standard procedure, when there's a staff sickness, for the other workers to phone up, to rearrange or cancel the appointments, to save clients from having wasted journeys.
"Wasted journeys and lack of support"
About: One Recovery Bucks / Aylesbury One Recovery Bucks Aylesbury Aylesbury HP21 7QP
Posted by BucksGuy473612 (as ),
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Update posted by BucksGuy473612 (a service user) 5 years ago
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