"Long wait to be checked in at Derriford"
About: Derriford Hospital / General surgery Derriford Hospital General surgery PL6 8DH Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team Sentinel Healthcare Southwest Community Interest Company Referral & Appointment Booking Team Plymouth PL6 5QZ
Posted by little jan (as ),
After two recent visits to my GP I was given a flyer which advised that i would be contacted within 5 working days with a hospital appointment.
On the first occasion i had no response so on the sixth day i called and left a message on the voicemail which was responded to on the following day, i just wonder if i would have been contacted without my call being made.
On the second occasion the response was almost instant, just after i had returned home, so maybe the first experience was just a blip !
I was referred by my GP recently to the Surgical Assessment Unit at Derriford Hospital Plymouth. Upon arrival i was asked to take a seat in the waiting area. After almost two hours i was ''checked in'' by a nurse and then i waited a further 4 hours before i was seen by a junior doctor.
I was in a lot of pain and discomfort. There seemed to be several hospital staff around the nurses' station desk but very little movement of patients being called. There were only four patients in total in the waiting area so i was disappointed at the lack of interest shown to us. It would have been helpful if someone came over and advised us how long we were likely to have to wait.
There was a general information notice on the waiting room wall explaining the routine but no indication about how long this could all take.
After a wait of six & a half hours i was called forward, from here on i have to say that all the staff who dealt with me were first class. The care and kindness they gave me was excellent - what a pity about the ''check in'' procedure.