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First class care

Story from nhs.uk

"First class care"

About: Royal Orthopaedic Hospital / Trauma and orthopaedics

I had a operation on my hand in February & the care & surport I have had as been first class

Seeing Physio every week he’s been great very surportive

I’ve only got once grip & that’s one of the receptionists on out patients she’s been rude towards

Myself twice now also I noticed another lady was treated the same this morning. The only thing that as let me down

But thank you to everyone. It’s also very clean ??

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Responses

Response from Royal Orthopaedic Hospital 5 years ago
Royal Orthopaedic Hospital

Submitted on 19/03/2019 at 09:47
Published on nhs.uk at 10:05

Thank you for your kind comments and I am sorry that you had a poor experience with the receptionist. I will ensure that the Administrative Team Leader is aware of your comments for discussion with all of the reception staff.

Kind Regards

Lisa Kealey

Patient Services Manager

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