This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A very smooth experience of the hospital services.

Story from nhs.uk

"A very smooth experience of the hospital services."

About: Hemel Hempstead Hospital

What I liked

The receptionist at check-in was very friendly. I attended a first appointment at the out patient clinic & was warned of a wait of approx 35 minutes, which was very helpful. I was seen at exactly that time. The doctor gave me time to talk & was very reassuring, answering my questions thoroughly & putting me at my ease. He explained clearly the next steps & agreed to arrange tests at Watford, which is where I live. The receptionist was polite & helpful in arranging a follow-up appointment. I found the whole process very relaxed & the department efficiently run.

What could be improved

Nothing on this occasion.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hemel Hempstead Hospital 12 years ago
Hemel Hempstead Hospital

Submitted on 02/12/2011 at 10:16
Published on nhs.uk on 03/12/2011 at 04:00

Thank you very much for taking the trouble to provide such a comprehensive account of your experience at Hemel Hempstead Hospital. The importance of a good patient experience is very important to the Trust. Your feedback has been passed onto staff, who were responsible for your care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k