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"8 month waiting time because of mistake referral"

About: Surrey And Borders Partnership NHS Foundation Trust / Child and adolescent mental health

(as a parent/guardian),

At the beginning of the year, my son was recently referred to CAMHS.  I didn't  hear anything for 2  months for his initial assesment, I finally got an appointment. What a waste of time! My son was asked if he knew anything about PDA or ADHD?! What? He's a child and no he doesn't know and why should he know, we were there for a diagnosis I thought. We were given info on parenting groups etc., and when I rang them back the next day to say there weren't any courses scheduled,  she told me that they were the wrong courses!!

Here we are 2 months later and yesterday I was told he should be added to the waiting list to see a professional for diagnosis. They told me they had made a mistake about diagnosing him with  ADHD and that he had been attached to a different team which didn't need diagnosis, they didn't know how that happened. Oh yes and now it'll be 8 months before he will be seen because of the waiting list.  Thanks CAMHS Epsom you have just wasted 3 months of my son's prescious undiagnosed life.  

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Responses

Response from Surrey And Borders Partnership NHS Foundation Trust 5 years ago
Surrey And Borders Partnership NHS Foundation Trust
Submitted on 17/05/2018 at 09:54
Published on nhs.uk at 11:06


Thank you for getting in touch. Please may we urge you to contact our Patient Advice and Liaison Service (PALS) who can take your concerns forward. You can call them on 01372 216202, 01372 216203, 01372 216204 or 01372 216245 or email them on rxx.palsandcomplaintssabp@nhs.net. Thank you.

Update posted by Gobsmakced (a parent/guardian)

I did, I tried to call and complain this week!

I rang on Tuesday and the voicemail said someone would call me back within 24hrs. It is now Thursday and nothing...

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