"Poor treatment by some of the general nurses"
About: City Hospital campus / Urology City Hospital campus Urology NG5 1PB
Posted by Mrs B (as ),
I was admitted to the nottingham city hospital in March 2011 for left kidney removal, i was scared and I feel my stay at Gillies ward was poor. In my opinion, the nurse care that I experienced was poor. The nurses who cared for me didn't seem to like to be challenged at all. It ended up being the worst time of my life, mainly due to the nursing staff, the call bell was switched off and only the call light worked however if nurse's did not look up it was ignored. Some of the nurse's ignored my asking for certain requests ie canular removal and cathater to be removed even though it was a two second job, i had a canular in both hands they tissued my left hand which was swelling and scared me!
To be fair there were a couple of genuine staff, one was a nurse and one a mental health student, who were very kind, but they were the only two members of staff of all the ones I saw that I felt did a good job.
The food was bad, cold in the middle, and the water was vile, it had that nasty taste that says the tap was not left to run through, it was the same in the tea. When i complained i was told there was nothing wrong with it, i ended up buying bottled water from the WRVS trolly that came to the ward.
In my opinion, there appears to be a lack of communication on all levels, i was three days there when they decided i should have been on a renal diet. I could go on but when i look back i am appalled with myself for not making an offical complaint.
I never want to experience anything like it again, i work in Adult mental health service's, if i did not treat people with dignity and respect i would expect to be complained about. I believe you should treat people like you would like to be treated yourself.