"excellent treatment from start to finish. Best of..."
About: Royal Albert Edward Infirmary Royal Albert Edward Infirmary Wigan WN1 2NN
Posted via nhs.uk
What I liked
My elderly Mother was taken to A&E with abdominal pain and the Nurse who looked after her was absolutely brilliant. She took time to talk to Mum and explain everything she was doing to her and her family. Mum was treated gently and with dignity from start to finish and the care continued when she was transfered to the ward for observation, as the Nurse came with her to hand over.
What could be improved
Carparking is a problem, not enough spaces and like many hospitals the charges are rather high.
Perhaps it would be nice to have a method of being able to nominate a member of staff for "going the extra mile" as the nurse who looked after Mum did. People are quick to complain when things are not what they wanted but when things go very well there is seldom a method of saying thank you to the individual/individuals concerned.