"Friendly, helpful and professional."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
What I liked
I recently attended Queen's Ward for a procedure. All the staff were friendly and behaved efficiently and professionally. Thank you to all involved.
What could be improved
This is a general comment: It doesn't seem to matter which NHS hospital/facility I visit, the first person that I am greeted by is a receptionist who, no matter how nice and helpful s/he is, is always half hidden by a pile of files. This immediately gives an impression of disorganisation and clutter, whether it is the case or not. Even if the person is working on the files, could something be done to 'sideline' them a bit?