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Really rude staffing

Story from nhs.uk

"Really rude staffing"

About: Accrington Victoria Hospital

Went in to the walking centre and the staff where really rude not as professional and had a curtesy manner.

Got checked out from nurse in practitioner she was really rude claimed me injuries where all a lie and that she has worked in this job a long time and she has not came across that sort of pain.

Really unprofessional and disappointed with the treatment where as I have been to the blackburn royal hospital they’ve noticed I definitely got some injuries due to me car accident

I rate this Accrington walking centre a zero for the understanding they have got

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Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital

Submitted on 15/05/2018 at 10:51
Published on nhs.uk at 11:05

Thank you for taking the time to share your experience on NHS Choices regarding your visit to the Minor Injuries Unit at Accrington Victoria Hospital.

We are very sorry to hear about your experience and will share your feedback with the management team for the department.

If you would like us to investigate further please contact the Patient Experience Team to provide further information.

You can contact us via email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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