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Visit to MIU

Story from nhs.uk

"Visit to MIU"

About: Queen Victoria Hospital (East Grinstead)

I attended the miu on Monday with a painful eye problem. From reception to diagnosis I found the whole process very impressive and I was dealt with very efficiently . The staff were lovely and caring and took the time to explain everything and reassure that all would be well ,albeit a bit painful , for a few days. The clinician also took the time to give some advice to my husband whose eyes were streaming from hay fever.

Thank you to everyone there .

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 5 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust

Submitted on 16/05/2018 at 16:52
Published on Care Opinion on 17/05/2018 at 15:36

picture of Nicolle Ferguson

Dear Anonymous

Thank you for your kind expression of appreciation about the nursing and medical staff in our Minor Injuries Unit. We are very pleased you found our staff compassionate and helpful. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Once again that you for taking the time to share your experience and hope that you and your husbands eyes are now better.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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