"We as a family feel the NHS could not have done more for us"

About: Victoria Infirmary Victoria Infirmary / Accident & Emergency

(as a relative),

My mother was admitted on a morning in August 2009 to the A& E. She had a fall the previous night and bumped her cheek, she was on warfarin for AF and had parkinsons disease, she was 70 years old.

The nurses and doctors in A& E were great, they explained to my father that she had had massive brain damage in the night, would not wake up and was expected to pass away that day. By the time my sister and I arrived the diagnosis was confirmed. I asked the male nurse attending her in A& E to ask the consultant to tell my dad it would have made no difference to the outcome had he brought her in the night before, he needed to hear this and the consultant obliged.

My mum was transferred to the intensive care ward in the Victoria, where I have to say the staff could not have been better. My father suffered a nose bleed during the day as his blood pressure was high and he had not taken his tablets, the nurse took his blood pressure and got his prescription for him very quickly. They not only cared for my mum very well but also myself, my father & sister. We could not stop watching the machines that show the heart rate & blood pressure , waiting for a sign she was going to leave us. The nurses were fantastic, explained everything about the process of passing that we asked, even when we pushed them and made them uncomfortable.

By the Monday my mum had defied the odds and was still with us, We told the intensive care team we didn't feel it was right she had a bed with them as what she needed was paliative care, they agreed. She was transferred to a private room at the end of a men's ward that day. Again the nurses in that ward were outstanding! They not only gave my mum support and dignity but my father, sister and I also. My mum passed away peacefully on the Monday night, we as a family feel the NHS could not have done more for us and do a most wonderful job. Thank you xxx

I also have a lot of experience with the NHS at Yorkhill with my daughter who has a spina bifida lipomyelomeningocele. They keep a very close eye on her and thankfully she is pretty much unaffected. Again I could not fault their care & advice. I thank the NHS staff for everything they have done for my family, they do a job I could not do myself and I could not fault their expertise, care or compassion in any way.

Thank you


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Response from John Hamilton, Head of Board Administration, Board Administration, NHS Greater Glasgow & Clyde

Thank you for your kind message about the care and treatment your mother received at the latter stages of her life and for how your father was treated following his reaction to his high blodd pressure.

Can I start by offering you and your family my deepest condolences for your sad loss. It was so kind of you at such a difficult time to write to Patient Opinion with your appreciative comments about the care given by the clinical staff in A &E, Intensive Care and in the room within the ward area. We were so pleased that you felt informed and supported at what was a very sad and sensitive time for you all.

I have passed your message on to the Director responsible for the areas you mention in order that they can bring your comments to the attention of the clinical staff who were involved in your late mother's care.

We was also pleased to read that your daughter receives the kind of treatment and care at Yorkhill you would hope for from the NHS.

Thank you once again for taking the time and trouble to write to Patient Opinion with your comments

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