"Adult Mental Health Services In Nottingham "

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a service user),

I have accessed adult mental health services through a referal from my GP, after an initial assessment where I clearly stated that I felt that medication would be something I thought or would like to explore in order to allow me to continue on my personal "Recovery" journey. I was then refered to a team that would not be able to actualy help me with this.

My dealings with the service have been difficult and very stressfull because the service has not been able to to even commincate with me to tell me what is going on. I have been left waiting to hear from them, I was not informed that the waiting list to see someone increased from 3 months to 6 months. The service did not even leave an answer phone message to notify me that they have attempted to contact me. Also notification by post in my case has been nearly non existant as well.

Unfortunatly despite being given the correct address to contact my GP and to pass on the corrospondance about my treatment they have used my previous GP, mixed in with my current GPs practice. Therefore my current GP has no records of anything I have currently undergone and disscussed with the health and Mind Team.

My GP has not even recieved the correct information from the Adult Mental Health Services Practitoner that I saw earlier this year to try to get a diagnosis. Even after seeing me and agreeing that there is something, they then still only gave a general answear stating that it may possibly be one of two diagnoses and I feel even these ignored most of the disscussion I had during the consultation.

This has recently come to a head with the benefit reforms as when the DWP were gathering evidence, I currently have none so as far as they are concerned there is nothing wrong with me. It has taken a long time for me to come to terms with the fact that I have mental health problems and I have been working towards tackling these issues myself through voluntary work, training and by engaging in personal "Recovery".

I feel let down yet again by the people that are supposed to be the ones who are supporting me. I am doing everything I possibly can to try and avoid reaching a crisis point but it feels like I am having to fight the very people that are supposed to understand to actually get them to acknowledge what is going on.

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Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust


I am very sorry to hear about your experience. If you could let me have details about the team then I will follow this up for you. I am happy for you to contact me directly on julie.grant@nottshc.nhs.uk

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Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust


I have had a response from the team:

Our service, Health in Mind/Let's Talk Wellbeing , has been undergoing many change over the last year. As a result of this process and a reduction in the budget for Step 4 services we have lost a number of Clinical Psychology posts and have been operating with a reduced team. In addition, the team has experienced higher levels of sickness during this difficult time which has further reduced our capacity to meet the demand.

We have been very concerned about the growing number of people waiting on our waiting list and the amount of time they have been waiting for. We have been in talks with our managers in order to address this problem and we have, this week, been given the go ahead to recruit 1.0wte Clinical Psychologist until March using underspend money. We are also looking at other ways of offering these people a service as quickly as possible, some of whom have been waiting since February. We apologise for that.

I understand that you have now been offered an appointment and I hope that after such a wait you find the service helps you in your recovery. Good luck.


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