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More agonising than my illness.

Story from nhs.uk

"More agonising than my illness."

About: Good Hope Hospital

What could be improved

Seating could be improved.

Being expected to sit on the hardest seats ever experienced for periods of anything from 1 to 4 hours is outrageous, especially when taking into account that arrivals at A&E are generally ill and then have to sit in total discomfort for very long periods of time.

Calling system and que information available could be improved.

Considering we are in the 21st century admission process and information available once admitted is incredibly poor. Waiting times given are verbal and totally inaccurate. No one takes time to explain processes to you. Not clear who is making que jumping decisions behind the scenes, however strangely enough if you shout loud enough having waited for what can only be considered as an excessive ammount of time you get seen very quickly.

Get the feeling if you do not speak up you could still be sitting waiting now.

Anything else?

Whats upsetting is that when you eventually get the care you came in for its very good.

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Responses

Response from Good Hope Hospital 12 years ago
Good Hope Hospital

Submitted on 06/09/2011 at 16:55
Published on nhs.uk on 07/09/2011 at 04:00

Thank you for taking the time to leave this feedback. Although you state your overall care was very good, I am sorry to read that your experience of A&E fell below the standards you expected. It is only ever our intention to provide all patients with the very highest standards of care possible.

Following a detailed review of current A&E facility, and in order to meet the rise in demand, I am pleased to advise that Good Hope A&E is about to undergo a major transformation. This will result in a new state-of-the-art A&E department, comfortable waiting areas and an integrated information system to keep patients and their relatives informed of wait times. I do hope this helps provide you with some reassurance that your concerns are noted and that there are plans to address these.

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