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Minor Injuries Visit

Story from nhs.uk

"Minor Injuries Visit"

About: Solihull Hospital

I visited the unit for advice on a damaged toe.

From check-in with the receptionist through consultation, then X-ray, return consultation then to the nurse administering advice and dressing my fractured toe, the entire experience took less than an hour and was first class. Thank you so much for such a reassuring and professional experience.

It took almost as long to progress through the hospital site to the car park - please oh please try to improve traffic flow- car parking revenue surely can fund some kind of improvement, For anyone arriving for a timed appointment this could welll prove a very stressful experience.

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital

Submitted on 11/05/2018 at 09:21
Published on nhs.uk at 10:05

Responded: 11.05.18

Dear Anonymous

Thank you for your lovely comments regarding your experience in Minor Injuries Unit at Solihull Hospital.

I will ensure your feedback is passed on to the

Team who I know will be thrilled, they do work very hard to provide a positive patient experience.

All feedback, whether it is negative or positive is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement.

Your comments have been forwarded to the Patient Experience Team in the event that lessons can be learnt.

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards

Patient Services

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