"Diabetic/Ante-natal care at Heart of England NHS Foundation Trust"

About: Heartlands Hospital / Maternity Solihull Hospital / Diabetic medicine

(as the patient),

I have been a diabetic for 13 years and have recently fell pregnant with my second child. As with my first pregnancy I was prepared for the extra care and appointments that go along with my condition and pregnancy.

Having being booked in at 5/40, I was attending regular appointments and had regular contact with the diabetic specialist doctors, nurses and midwives. Unfortunately I have found this more of a hindrance than a help.

My ongoing care regarding my diabetes is usually done at my GP surgery by a specialist nurse. The care and advice given is consistent and really helped me control my historically erratic BMs.

Since attending the ante-natal clinic I was told by a diabetic nurse that my own nurse’s advice was incorrect and to change my insulin doses. I was then seen by a doctor who then confirmed that what I had been told all along was good advice. The follow up call was then from a different nurse, only to be told completely different advice again. I have now been seen/called by at least 6 different doctors/nurses and have been given conflicting advice every single time.

I have found this extremely stressful at a time where stress is the last thing I need, and only now being 8/40, I have taken the decision to discharge myself from the joint clinic and to have my care by the nurse at my GP surgery, as I have explained to the head consultant that the care I have received so far is unacceptable and fear is putting myself and baby at risk.

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust We are preparing to make a change

Dear SolihullDiabeticMum

Thank you for taking the time to share your feedback and we are sorry to hear your care and treatment fell below standard. If you would like to discuss the issues you have raised further please contact our Patient Services Department on 0121 424 1212 who will be able to discuss further with you. They are available between 9.00 and 5.00 pm Monday to Friday.

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