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Waiting to see consultant

Story from nhs.uk

"Waiting to see consultant"

About: Salford Royal / Neurosurgery

Came to hospital in February regarding my back saw the consultant who was very nice he referred me to another consultant for a epidural injection in my back until I have operation I treatment I am in constant pain he said it would take about two months to see the consultant since then nothing not a word with the pain getting worse how long does it take to get an appointment never mind

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Responses

Response from Salford Royal 5 years ago
Salford Royal

Submitted on 10/07/2018 at 15:44
Published on nhs.uk at 16:06

Dear Michele

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to get your appointment. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details of the number you have been trying to call, so we can give you some answers.

Kind regards.

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