"probably the worst managed Surgery in the borough!"

Well we have seen quite a lot of factual inaccuracies posted on this website, but never such a large amount of uninformed nonsense as this. Just to set the record straight, we open at 8am not 8.30am, so you are half an hour behind with your attempt to book before you start. This is on our website and in our newsletter, along with the fact that we do book a few appointments up to a week ahead, not all on the day as you state. We do usually have 5 clinicians (doctors and nurse practitioners) working each day, but when was the last time you had a 30 minute slot? You get 10 mins for a face to face appointment and 5 mins for a telephone. This is because each person has to get through upto 35 telephone appointments or 26 face to face encounters a day, so yes we do offer over 100 slots a day. We actually have 4 or 5 receptionists filling these slots at a rate of one per minute each morning so they do easily get filled in the first hour. We know it is not enough, but we physically cannot do any more, and cope with home visits and paperwork etc. We do not spend a full day seeing 14 patients and not dong anything else as you seem to think. We would also challenge your statement that you were kept waiting 50 minutes. It is our policy to inform you if your waiting time will be longer than 30minutes, and this is only rarely if we encounter an emergency when seeing patients, and have to admit them to hospital directly from surgery. We note you refer to the receptionist in the singular. If you have an issue with one of them, please take their name and speak to the practice manager, rather than posting all this vitriol and demoralising our entire team, who are doing a difficult job in challenging circumstances. Regarding your comments about the website, if you have read it, and/or our newsletter that goes with it, you will have seen the statements about our opening times, the reasons we cannot meet demand, and that we have now got funding to update the website. You will find this next time you visit the site. The public facing part of the site is obviously not secure, but the pages where you log in to use the online services (which includes online appointment booking, since you find the phone service so frustrating) are as secure as any online banking service. If you are not happy, then as you say to our receptionists, perhaps it is you who should go elsewhere, we clearly have more than enough "customers" to deal with already.