"Appalling Communication and service"

My husband was referred to the private eye clinic from the NHS months ago. This was due to the fact that he had cataracts, one very severe, and this was now preventing him from working as he is a driver. The aim was to get him treated quickly.

Although the less severe cataract was treated, the more severe one has not been touched and he now cannot see from it at all. At his first appointment, his eyes were measured. We have returned twice more times (and they are asking us to return for a fourth time) to re-measure the eye again. I am not sure whether the measurements were lost or not taken properly and we have never had a clear explanation for this.

Communication is almost impossible as the admin seems to only work one day a week. We are told that there is no email or letter communication, only telephone, so we often wait a week for a response to voicemail messages we leave.

This wait has impacted us massively financially and we are very worried that my husband will be 'let go' from his job in an imminent wave of redundancies.

Moving from the NHS register to private may prove to have been ruinous for our family both health and money-wise. I would advise anyone NOT to be persuaded to leave the NHS waiting list as private clinics will not treat you as a priority. The advice we were given, that this would help my husband be treated more quickly and enable him to get back to work, has not been accurate.

Story from NHS Choices

Responses

Response from Aspen - Holly House Hospital

Thank you for your posting

We would like to look into the concerns you have raised, we would like to look into this in more detail

Please do contact us so that we can fully investigate your concerns and provide you with an outcome of our actions

We can be contacted by emailing our Patient Relations Manager on michelle.barclay@theholly.com

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