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"Paediatric appointment with teenager"

About: East Sussex Healthcare NHS Trust

attended clinic appointment on Kipling with my teenage daughter this week. First time we had seen the doctor and we were both impressed that he took his time to carry out a full and detailed examination and consultation. His communication skills were very good and he directed his questions to my daughter and carefully considered her symptoms and offered suggestions. He reinforced the plan of care and follow up. His explanations were clear and medical terminology used but with clear explanation. We did not feel rushed and had plenty of opportunities to ask questions. Thank you for your time and the positive experience. The clinic staff were all helpful and friendly and the clinic appeared clean and nicely decorated.

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Responses

Response from East Sussex Healthcare NHS Trust 5 years ago
East Sussex Healthcare NHS Trust
Submitted on 11/05/2018 at 09:16
Published on nhs.uk at 10:05


Thank you for providing detailed feedback about you and your daughters experience at Kipling Outpatients, Conquest Hospital.

We're pleased to hear that you were happy with the consultation, and that you both had enough time to ask questions and discuss your daughters plan of care.

As a trust, we are committed to delivering high quality care, and good communication, is an important key aspect of this.

Please be assured that your full posting will be shared with the team.

Staff always appreciate feedback, as this recognises the excellent care they provide.

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