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Care Opinion

Theatre Direct

Story from nhs.uk

"Theatre Direct"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics

Shoulder surgery on Theatre Direct Ward

I was recently in for surgery and cannot praise the staff enough on Theatre Direct from tea person to consultant and all in between. They were friendly, helpful and very professional. Happy to answer any questions that myself or my wife had and all very caring. The bigger picture at this hospital may appear in crisis but the staff on the ground are remarkable so well done and thank you.

Only downside is the cost of parking and disgusted how much the staff also have to pay to park at their place of work.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 30/05/2018 at 13:57
Published on Care Opinion at 14:15

picture of Michaela Johnson

Thank you so much for taking the time to post a review of the wonderful care you received when you were an inpatient on our Theatre Direct Ward for shoulder surgery. It is lovey to hear that all staff were friendly, helpful and very professional and took the time to answer any questions you or your wife had.

I will ensure that your kind words, thanks and praise are shared with all relevant members of staff as I know they will be equally delighted to receive it.


I hope you are now recovering well from your surgery.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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