"Lack of patient information or support to access services"

I am in my eighties and I had an appointment in the neurology department recently in Sheffield hallamshire hospital and was finally seen 1hour later after my appointed time and then resulted in having to go down to L2 ward and wait for a scan which i had 

I then waited 11 hours with my husband in this L2 department before being seen by a consultant who then prescribed a course of tablets which was one a day for 5 days but due to the 11hours we had spent in the hospital the pharmacy was now closed so he got a nurse to bring one tablet there and then for her to take 

Both in our 80s we now found ourselves in having to make a 20 mile round trip the following day to collect the 5 tablets prescribed by the consultant from boots pharmacy in the Sheffield hallamshire

The next day we took the 20 mile round trip again only on arrival at the pharmacy to be prescribed different tablets to the ones the consultant had prescribed and now instead of taking one a day for 5days it was 4 a day for 5days

Then further problems arose later the same day when at 5pm a telephone call was received from the neurologists secretary asking if we could go back to the hospital as the neurologist had asked for a bladder scan as this had been missed so we now have another 20 mile round trip to make. 

My husband contacted the ward to advise them we would arrive for 8am  and we have no idea how long this is going to be

Lack of or no information to the patient on times etc leaves a lot to be desired

We are in our eighties and we find to be totally unacceptable