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So impressed

Posted By Rosie Young

"So impressed"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Accident & Emergency University Hospital Hairmyres / Cardiology

(as the patient),

Had chest pain for 6 hours before going to A&E at Ayr hospital on a Sunday night. Was seen quickly by a nurse who then took me through to see a doctor. Decision was made to monitor me for some hours while doing routine checks and ECGs. Pain relief given and eventually morphine. Further ECGs showed different tracings and these were scanned to the cardiology unit at Hairmyres Hospital. The cardiologist wanted to perform an angiogram and an ambulance was called. The transfer took place at 3 am. The staff at Ayr and the ambulance men were so reassuring. I could not have asked for better care. The outcome was good - pericarditis rather than a heart attack.

I was discharged from Hairmyres the next afternoon and went home. 

I was so impressed with the quality of care and compassion displayed by doctors and nurses at Ayr on a busy Sunday night.

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 03/05/2018 at 16:00
Published on Care Opinion at 16:25

Dear Rosie

Thank you so much for your positive comments regarding your care and treatment within the ED at Ayr Hospital.

I can imagine how frightening the whole experience must have been for you and I am glad that staff were able to reassure throughout the process.

I will pass on your comments to the clinical team who will be really pleased with your feedback.

I hope you continue to make a speedy recover.

Best wishes

John

John Swiatczak

Assistant Director of Acute Services, University Hospital Ayr

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 04/05/2018 at 13:49
Published on Care Opinion at 16:23

picture of Alan Martin

Dear Rosie Young,

Thank you for taking the time to share your story with us on Care Opinion. I am glad to read that you have been discharged and I hope that you are recovering well. It sounds like you had quite a worrying time. I am glad to hear that you were looked after well by all involved.

I would really like to share your kind words with the crew involved. In order to do this I will need the date and time when the ambulance attended you. You can email me on scotamb.feedback@nhs.net if you would like me to do this.

Kind Regards

Alan

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Response from Kirsty McMillan, Deputy Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Kirsty McMillan
Deputy Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 04/05/2018 at 15:57
Published on Care Opinion at 16:23

picture of Kirsty McMillan

Dear Rosie

This must have been a very frightening time for you, I am glad to hear you had such a positive experience - well done to the team at Ayr Hospital!

Best wishes from the Cardiology Team at University Hospital Hairmyres

Kirsty

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