"Cyst on my wife's head"

About: King's Mill Hospital / General surgery

(as a relative),

My wife had a cyst on her head and had an appointment at KMH at the end of Sept 2010. But as it had burst, we saw her GP a week before to get her seen quicker. The GP phoned the KMH and was told by the Surgical registrar that they would not see my wife any sooner than our appointment date because the cyst had been leaking and she may bring germs into the hospital.

The GP told my wife it had to be opened and scrapped out and the core of the cyst removed or else it will come back.

When my wife went to the KMH on the date of the appointment, it had been bleeding badly and she was told by the KMH doctor he didn't treat cysts and so she needed to make an appointment to see another doctor the next day.

The same day I took a letter of complaint with pictures of the bleeding cyst to PALS office.

The next day the doctor at KHM told my wife she may have to wait a further 5 days to get it treated. Until I told the doctor at KMH, "no. you treat my wife now!" The KMH doctor told me I could complain to PALS. I said I already had the day before, with pictures of it bleeding, so you cannot say it was not too bad today, as I though my wife might not be treated at the second appointment. I said that if my wife was not seen now I would put what happened on a website as I was very skilled at doing so even though I am a pensioner

My wife was seen by a doctor and the cyst was removed the next day and the doctor was excellent cleaning the cyst and stitching the wound.

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