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Appointments

Posted By MorethanFuming

"Appointments"

About: Adult Specialist Services / Podiatry

(as a service user),

I have tried to ring podiatry services to cancel an appointment and was sat holding the phone for 32 mins, to make a 1 min call.  Utterly  diabolical !  

Who in their right mind thought that by clumping clinics together it would ease patient waiting times?  

I know the NHS is on its knees with the amount of people in this country wanting medical treatment but come on, those in charge, making decisions must think we will put up with anything  It’s NOT ON

How do I feel?  Bloody angry that’s how I feel.

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Responses

Response from Duncan Heaney, Head of Service - Podiatry, Health Partnerships - Nottinghamshire Healthcare 5 years ago
Duncan Heaney
Head of Service - Podiatry,
Health Partnerships - Nottinghamshire Healthcare

Submitted on 04/05/2018 at 13:36
Published on Care Opinion at 16:18

Thank you for taking the time to leave your comments and please accept my apologies for any inconvenience caused.

The podiatry Single Point of Access team attempt to answer all calls in a timely fashion but there are peaks and troughs in demand throughout the day that can lead to longer waiting times.

The phone lines are staffed from 8.00 until 18.00 and often the period after 16.00 is a quieter period when demand is not as high.

We also have an email account that you contact the service on:

not-tr.PodiatrySPA@nhs.net

Apologies again for any inconvenience and thank you for your feedback.

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