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"Amazing"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

Arrived at 7.30 on Thurs eve with my 4 year old who had crushed her hand. Amazing nurse in paediatric A and E saw her, referred her for x-ray and organised for the consultant to see her. By 10.30 she was in theatre having her fingers operated on.I genuinely think that this saved her fingers, it wasn't pretty.

The care she received from all of the team was outstanding, a nurse on Polkerris ward talked us through the op and there were numerous other professionals who spoke to us about her treatment and the prognosis. Unfortunately in my emotional state I didn't take in their names but every member of staff that we saw was courteous, professional and only had our daughters best interests at heart. We stayed overnight and the ward staff on Polkerris continued this excellent work as did the staff at the fracture clinic, which we are still visiting. I really want to say thank you to everyone involved and express my support for the RCH which doesn't get the best press but in my experience has been nothing short of brilliant.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 11/05/2018 at 11:57
Published on Care Opinion at 16:01


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Dear Jaxx

Thank you so much for sharing your experience with your daughter during her time as a patient in our Emergency Department, Polkerris ward and Fracture clinic. I am so sorry that your daughter had cause to use their services but am pleased that she received such efficient and outstanding care, had surgery so quickly and is now on the road to recovery. It is also fantastic to hear that they took the time to explain things thoroughly to you as I can imagine it was an extremely emotional and anxious time.

I will be sharing your lovely feedback with all relevant members of staff who would have contributed to your daughter's care as I know they will be as equally delighted to receive it.

Thank you again and I do hope that your daughter continues to recover well from her surgery.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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