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"Rude Receptionist"

About: Victoria Road Surgery

I have been comming to this surgery since I was a little girl I am now 28. One GP is a fantastic Doctor always kind and pleasant cant fault him. His team on the reception some of them are rude. I have let it slide and ignore the rude receptionists (not all of them are like that) over the years. Today was just unacceptable. I went into the surgery to hand in my repeat prescription for my sertraline tablets. I greeted the receptionist politley. She ignored me and had a miserable look on her face and just said “ok”with a bad attitude ,refusing to sink to her level thanked her and left. I work with people i know how difficult they can be but theres no need for this coldness and bad attittude towards me or other patients for that matter.

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Responses

Response from Victoria Road Surgery 5 years ago
Victoria Road Surgery
Submitted on 08/05/2018 at 13:38
Published on nhs.uk at 14:06


We are sorry to learn you had a bad experience when one of our receptionists did not treat you as you would have expected.

The role of a medical receptionist can be very stressful and emotionally demanding, far more than people realise, however, we take any failings seriously and suggest you contact our practice manager who will be happy to investigate any of the points you have made.

Please accept our sincere apologies regarding your experience when visiting Victoria Road Surgery.

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