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"Referred 5 times by GP - zero help offered"

I have been referred to the Bridge Centre 5 times by my GP since moving to the area in 2012, as I have clinical depression and also am diagnosed with Borderline Personality Disorder. The last referral was made in September 2017. I have today (April 28th, 2018) received the results from my last assessment (February 2018).

My latest assessment summarised with 'needs to take her tablets' and that they will not be able to offer me any services. As someone with severe depression simply taking my tablets is not as easy as it is for someone without mental health difficulties, for me, not taking my tablets is a way of me passively shortening my life, because I do not value my life enough to prolong, apparently this isn't something they understand. Everybody knows things would be better if I took my tablets but this does not help me take them.

At no point after any of these referrals have I been offered any sort of proactive help or care plan by them. I have been given leaflets, usually for services that run from Basingstoke, somewhere I cannot get to because of my physical health problems as well as my severe anxiety. Or, just as helpfully, to organisations that do not even cover where I live.

I feel completely let down by mental health services in this area and it leaves me wondering what do I have to do to get some sort of help, do I have to start taking razors to my flesh again? Or swallowing packets of paracetamol? Maybe they'd be more inclined to help then? Who knows.

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Responses

Response from Bridge Centre 5 years ago
Bridge Centre
Submitted on 15/05/2018 at 12:22
Published on nhs.uk at 13:06


Thank you for taking the time to post your valuable feedback. I am very sorry to hear about your experiences at the Bridge Centre.

We would welcome the opportunity to discuss your concerns with you by contacting Donna Greenwood or Carol Blunden, Team Managers at the Bridge Centre, on 01256 316300 so that we can look at how we might be able to make improvements to the service.

Alternatively, please contact the Complaints and Patient Experience Team on 02380 874065 or by email: hp-tr.customerexperience@nhs.net.

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