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"They made a child's visit to hospital as fun as they could"

About: Musgrove Park Hospital / Day Surgery

(as a parent/guardian),

We would definitely recommend the Day Surgery Ward who looked after my daughter and I so well when we went in recently.   My very young daughter was quite afraid about her operation but she was made to feel so welcome and all the staff spoke to her directly explaining what would be happening.  

They had gone out of their way to make a child's visit to hospital as fun and interesting as they could, including having a motorized car for her to drive down to the operating theatre in.  

Their distraction techniques during her having her anaesthetic were also very good and the whole experience was made so much easier for their efforts.   We were involved in all decisions and the after care was also brilliant. Thank you so much.  

Very helpful staff who went out of their way to be of assistance even sitting with my daughter in Reception while I went to get my car to pick up my daughter from the pick-up bay.

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust
Submitted on 09/05/2018 at 09:30
Published on Care Opinion at 10:42


Having to come into hospital can be a worrying time for everyone especially little ones, not to mention the worry for mum and dad.

We really understand what a difficult time this can be and so try to make it easier in any way we can by providing toys and games that will make the day a little bit easier. Thank you so much for your feedback, it is good to hear that we are making a difference and making a very stressful day a little easier.

Thank you

Suzanne Pilkington,

Matron for Children’s Services,

Safeguarding children and Genetics the Children’s Unit

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