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"Unplanned hospital admission"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as the patient),

I was admitted via A&E as an unplanned case due to elevated temperature and feeling unwell. I have metastatic bowel cancer and on active chemotherapy treatment. 

I was quickly assessed using the FEWS score and my score was 7 indicating that I was quite unwell. I was taken to resus and stabilised over the next few hours and felt much better. The staff treating me were both professional and compassionate in approach. I felt reassured and confident that I was being well cared for as my condition improved. I was then transferred to admissions ward 1 overnight. Again, the care was first class. I was then transferred to ward 51. From the moment of admission, the staff went out of their way to provide me with reassurance, care and compassion. In addition to this hospital admission I am going through what is arguably the worst experience of my life in dealing with stage 4 bowel cancer and the prognosis, physical and emotional challenges that it brings. The nurses and nursing assistants provided me with their time and made me feel that I really did matter to them. I was always listened to and my needs were fully met. The nurses were very friendly, professional and competent in their care and nothing was too much trouble for them. There are no suggestions for improvement. My only advice would be, not to change a thing! 
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Responses

Response from Clinical Nurse Manager, Emergency Care Directorate, NHS Fife 5 years ago
Submitted on 10/05/2018 at 18:58
Published on Care Opinion on 11/05/2018 at 09:21


Dear Baxter2,


I was delighted to receive such lovely feedback in relation to your hospital stay, please be assured I will be sharing this with the team in Admissions Unit One who be thrilled to hear they have provided 1st class treatment!

It sounds like you are going through an incredibly difficult time and I thank you that you have taken the time to provide us with your opinion on your hospital stay despite all that is going on in your own life.

We are always trying as a Unit to make improvements, but it is nice to hear that in relation to the way we listen to patients and care for them no change is required.

Kind regards

Wendy Hutchison

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