"Very unhelpful and lack of co ordination..."

Having rung my gp for a wound check and dressing change on Friday, I was told that as they had no nurse on duty that day, to go to the walk in clinic. I rang the clinic to ask about dressing changes as was told just to turn up on Saturday morning. Having arrived at just after 8 and paid the extortionate £3 for one hour’s parking (minimum payable) I went in, only to be informed by the receptionist that the nurse doesn’t come in until 10! I asked if anyone else could do it, so she checked with the doctor and said no, come back after 10. Nowhere does it state this on the website and I feel that this was not only a waste of time but if money too! I will now have to pay the parking again!

In addition to this, the website states you can ring 111 for an appointment, which I tried to do on Friday, only to be read a script by that receptionist who told me that my nearest hub was Teddington and that there were NO hubs anywhere near Croydon or that they would send a district nurse in the next 12 hours (any time up to midnight!) I declined this as although the wounds need checking as there is a high risk of infection, I could not justify calling a district nurse out for this.